Client Services Officer (Banking)

Are you a customer-focused banking operations professional looking for your next full-time opportunity with one of Australia’s leading banks? We are currently recruiting experienced and detail-oriented individuals ready to take on a key role within the Everyday Banking Operations team, supporting essential functions in Customer Maintenance and Payments.

YOU | Bring your background in Banking Operations, Finance, or Settlements and your commitment to service excellence to a role that makes a real difference for both everyday and high-value customers. You’re confident working in a high-volume, fast-paced environment and take pride in delivering accurate, compliant, and customer-focused results. You will also bring:

• Previous experience in Banking Operations, Finance Admin, or Customer Payments
• Proven attention to detail and ability to manage complex data and transactions
• Strong communication and customer service skills, including the ability to support vulnerable customers with empathy and professionalism
• A team mindset and collaborative work style
• Confidence working with internal systems and data in a compliance-focused environment

THE ROLE | You’ll be a critical part of the Everyday Banking Operations – Customer Maintenance & Payments team. Acting as a key liaison for internal and external stakeholders, you’ll support a variety of operational functions including:

• End-to-end processing of customer payments and urgent transactions
• Managing general account queries with accuracy and efficiency
• Supporting vulnerable and high-value clients with tailored solutions
• Completing complex data processing and ensuring all tasks meet regulatory and internal compliance standards
• Collaborating with a professional team to deliver timely and high-quality outcomes

THE CLIENT | Our client is one of Australia’s major banking institutions with a strong national footprint, competitive product offerings, and a strong focus on customer experience. You’ll enjoy supportive leadership, flexible working conditions, and a culture that values teamwork and continuous improvement. This is an opportunity to grow your banking career in a structured and dynamic environment.

Interested? Click ‘Apply’ now or contact one of our consultants for a confidential conversation.

TR3 RECRUITMENT | We’re a boutique recruitment firm dedicated to connecting the right talent with the right opportunities. Our core values of sustainability, mutuality, and trust guide every relationship we build — with clients and candidates alike.

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TR3 Recruitment is committed to diversity and inclusion. We encourage applications from people of all ages and backgrounds, including Aboriginal and Torres Strait Islander peoples and individuals with disabilities. If you require any adjustments to the recruitment process, please let us know at the time of application.