Service Desk Officer - Night Shift (ASO3) | Adelaide, SA

Are you looking for a Service Desk Officer (Night Shift) opportunity within a dynamic and supportive team? Our government client is currently seeking experienced Service Desk Officers for a 12-month Adelaide CBD assignment, with the potential for extension.

YOU | Bring your experience in ICT support and customer service to this exciting opportunity within a fast-paced government environment. Your positive attitude, strong communication skills, and ability to resolve issues efficiently will ensure your success in this role. You will also bring:

- Excellent written and verbal communication skills
- Ability to work to strict deadlines, prioritise tasks, and maintain high accuracy under pressure
- Strong problem-solving skills through investigation, research, and consultation
- Proven ability to provide high-quality customer service in ICT environments
- Experience working in a structured service desk or helpdesk setting
- Ability to document procedures and maintain accurate records
- Capacity to handle sensitive and confidential information with discretion
- Familiarity with standard desktop applications and common support tools
- Scheduled work hours | 7:00pm to 7:00am, 4 days on and 4 days off

THE ROLE | As a Service Desk Officer, you’ll be responsible for providing proactive first-level support for a wide range of ICT incidents and service requests. You will manage incoming enquiries via phone and email, document interactions accurately, escalate complex issues as needed, and work closely with internal teams to ensure timely resolution and service excellence. This role contributes to continuous service improvement aligned with strategic digital health initiatives.

THE CLIENT | Our South Australian Government client offers a collaborative, high-performing environment where your contributions support essential public health operations. This is a great opportunity to gain government experience, build your ICT support career, and work alongside professionals committed to service delivery and improvement.

TR3 RECRUITMENT | We are a boutique firm specialising in the provision of tailored recruitment and consulting services. Our primary objective is to provide the best possible service to our candidates and our clients, whilst upholding our driving principles of sustainability, mutuality and trust.

Interested? Click ‘Apply’ now, or for a more detailed conversation contact one of our team.

If this one is not for you but know someone who would be perfect. Refer a successful candidate for a cash bonus. Please check our website for more details.

TR3 Recruitment is committed to fostering a culture that embraces and values diversity and inclusion. Applicants of all ages, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.