Team Member

Are you a compassionate, service-driven professional looking to make a real impact in the lives of others? We are seeking a dedicated individual to join one of Australia’s leading financial institutions and support customers with urgent, business-critical financial transactions are delivered with care and precision.

• Full-time position | Mon–Friday 9am to 5pm
• Parramatta, NSW location
• Comprehensive training and ongoing development
• Pathway to permanency

YOU | You thrive in high-pressure environments and bring a calm, solution-focused mindset to every task. You’re an excellent communicator with strong attention to detail and a passion for delivering fast, accurate outcomes that truly make a difference. You may have experience in banking operations, client services, or customer support roles, particularly those involving high-value, time-sensitive processes.

Your background may include:
• Financial services experience in banking, customer operations, or transaction processing
• Confidence handling urgent, business-critical requests with a sense of urgency and professionalism
• Strong multitasking ability and accuracy in high-volume environments
• Proficiency navigating complex systems and coordinating with multiple internal teams
• A team-first mindset and willingness to adapt to evolving priorities and processes
• Exceptional eye for detail and commitment to quality assurance standards

THE ROLE | This is a dynamic and fast-paced role where no two days are the same. You’ll play a key part in supporting business relationship teams and corporate clients by delivering accurate, same-day processing of high-value and time-sensitive financial transactions. Your attention to detail and customer-first approach will help maintain trust and confidence at critical moments.

Key responsibilities include:
• Processing urgent customer requests including opening and funding high-value Term Deposits
• Coordinating cash flow transactions to meet payroll and wage obligations
• Master mandate account opening and maintenance
• Internal and external same-day funds transfers and settlements
• Handling payment rejections (Pay/No Pay) and ensuring timely resolution
• Day 1 in-process Quality Assurance (QA) checks for accuracy and compliance
• Managing general account maintenance and refund requests

THE CLIENT | You’ll be part of one of Australia’s most trusted financial institutions an organisation that places people at the heart of everything they do. With a strong reputation for integrity, innovation, and customer care, they foster a supportive culture where team members are encouraged to grow and thrive. You’ll receive comprehensive training and access to ongoing development opportunities, all within a workplace built on respect, inclusion, and service excellence.

Interested? Click ‘Apply’ now, or for a more detailed conversation contact one of our team.

TR3 RECRUITMENT | We are a boutique firm specialising in the provision of tailored recruitment and consulting services. Our primary objective is to provide the best possible service to our candidates and our clients, whilst upholding our driving principles of sustainability, mutuality and trust.

This one not for you? Find other opportunities or info about our referral rewards at tr3recruitment.com.au or on our social channels.

TR3 Recruitment is committed to fostering a culture that embraces and values diversity and inclusion. Applicants of all ages, people with a disability, and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.