Senior Case Manager (Banking) | Bedford Park, SA

Are you a customer service champion with a passion for supporting vulnerable customers and delivering exceptional care? We are looking for someone to join our client’s dedicated team providing empathetic, solution-focused support to customers facing financial vulnerability or hardship.

YOU | If you are someone who thrives in a compassionate, customer-focused environment and has a natural ability to remain calm and patient under pressure, this could be the perfect opportunity for you. Your commitment to delivering exceptional service especially to those experiencing vulnerability will make you stand out. Ideally, you will also bring:

• A passion for delivering empathetic, person-centred customer service
• Resilience, patience, and emotional intelligence when supporting customers in difficult situations
• Strong administrative and problem-solving abilities
• Experience in a senior contact centre, customer escalations support, community services or financial services environment

THE ROLE | As a Senior Case Manager Consultant, you will be the first point of contact for customers experiencing vulnerability, hardship, or financial stress. You will listen, assess their needs, and provide tailored support, ensuring each customer feels heard and supported. This includes helping customers navigate banking processes, identifying appropriate assistance pathways, and escalating cases when required.
You will maintain accurate records, collaborate closely with specialist support teams, and uphold high levels of professionalism, empathy, and care throughout every interaction.

THE CLIENT | Our client has a strong national presence, offering a supportive team environment, flexible working conditions, and excellent career pathway opportunities. They are committed to delivering fair and responsible banking outcomes for all customers, particularly those needing extra support.

TR3 RECRUITMENT | We are a boutique firm specialising in the provision of tailored recruitment and consulting services. Our primary objective is to provide the best possible service to our candidates and clients, while upholding our driving principles of sustainability, mutuality, and trust.

Interested? Click ‘Apply’ now, or for a more detailed conversation contact one of our team.

If this one is not for you but you know someone who would be perfect, refer a successful candidate for a cash bonus. Please check our website for more details.

TR3 Recruitment is committed to fostering a culture that embraces and values diversity and inclusion. Applicants of all ages, people with disability, and Aboriginal and Torres Strait Islander peoples who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.