Service Desk Officer (Day Shift) ASO3 | Adelaide CBD, SA

Are you looking for a Service Desk Officer opportunity within a dynamic and supportive team? Our government client is currently seeking experienced Service Desk Officers to join a Digital Health SA service desk supporting key SA Health business units.

YOU | Bring your experience in ICT support and customer service to this fast-paced government environment. Your ability to deliver high-quality support, manage incidents effectively, and communicate clearly with a wide range of stakeholders will ensure success in this role. You will also bring:

Excellent written and verbal communication skills
Strong problem-solving ability through investigation, research, and consultation
Proven experience delivering high-quality customer service in an ICT service desk environment
Ability to manage competing priorities, meet deadlines, and maintain accuracy under pressure
Experience working with call management, support tools, and knowledge management systems
Ability to document procedures and maintain accurate records
High level of discretion when handling sensitive and confidential information
Sound knowledge of standard desktop applications and systems
Ability to work collaboratively within a team environment and contribute to shared outcomes

THE ROLE | As a Service Desk Officer, you will be responsible for delivering customer-focused ICT support within Digital Health SA. This includes managing incoming calls and emails, resolving incidents and service requests, and ensuring users are kept informed throughout the process. You will aim for high first-call resolution, escalate issues where required, and maintain ownership of requests through to completion. The role also involves accurate documentation, supporting user administration tasks, meeting KPI targets, and contributing to continuous service improvement initiatives aligned with SA Health’s strategic objectives.

THE CLIENT | Our South Australian Government client plays a critical role in delivering digital health services that support essential healthcare operations. You will be part of a collaborative service desk team working closely with internal stakeholders, technical teams, and external providers to ensure high-quality service delivery.

TR3 RECRUITMENT | We are a boutique firm specialising in the provision of tailored recruitment and consulting services. Our primary objective is to provide the best possible service to our candidates and our clients, whilst upholding our driving principles of sustainability, mutuality and trust.

Interested? Click ‘Apply’ now, or for a more detailed conversation contact one of our team.

If this one is not for you but know someone who would be perfect, refer a successful candidate for a cash bonus. Please check our website for more details.

TR3 Recruitment is committed to fostering a culture that embraces and values diversity and inclusion. Applicants of all ages, people with a disability and/or Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.