Service Desk Officer | Expressions of Interest

Are you an experienced Service Desk Officer looking for your next opportunity? We regularly work with government clients seeking skilled ICT support professionals to join dynamic and collaborative teams throughout the year.

YOU | You bring solid experience in ICT support and customer service, along with the ability to thrive in fast-paced environments. You will also bring:

• Excellent written and verbal communication skills
• Strong problem-solving ability through investigation, research, and consultation
• Proven experience delivering high-quality customer service in an ICT service desk environment
• Ability to manage competing priorities, meet deadlines, and maintain accuracy under pressure
• Experience working with call management, support tools, and knowledge management systems
• Ability to document procedures and maintain accurate records
• High level of discretion when handling sensitive and confidential information
• Sound knowledge of standard desktop applications and systems
• Ability to work collaboratively within a team environment and contribute to shared outcomes

THE ROLE | Opportunities of this nature typically involve delivering customer-focused ICT support, managing incoming calls and emails, resolving incidents and service requests, and ensuring users are kept informed throughout the process. Responsibilities generally include a focus on first-call resolution, accurate documentation, user administration tasks, and contributing to continuous service improvement initiatives.

THE CLIENT | Our government clients play critical roles in delivering essential services to the South Australian community. You will typically be part of a collaborative service desk team working closely with internal stakeholders, technical teams, and external providers to ensure high-quality service delivery.

TR3 RECRUITMENT | We are a boutique firm specialising in the provision of tailored recruitment and consulting services. Our primary objective is to provide the best possible service to our candidates and our clients, whilst upholding our driving principles of sustainability, mutuality and trust.

Interested in being considered for opportunities as they arise? Register your interest by clicking 'Apply', or reach out to one of our team for a confidential conversation.

Know someone who would be a great fit? Refer a successful candidate for a cash bonus — visit our website for more details.

TR3 Recruitment is committed to fostering a culture that embraces and values diversity and inclusion. Applicants of all ages, people with a disability and/or Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.