Customer Service Officer (ASO3) | Port Adelaide, SA

Are you looking for a Customer Service opportunity in a dynamic Service Desk team within a fast-paced government environment?

YOU | Bring your experience in customer service, call centre, accounts or administration and your passion for delivering high-quality support to this exciting opportunity within a government Shared Services environment. You will also bring:
• Experience in customer service (call centre or service desk environment)
• Experience in Accounts Payable/Receivable processes
• Experience with Basware and/or CHRIS21 (desirable)
• Microsoft Office skills, particularly Word and Excel (e.g., data entry and spreadsheet work)
• High attention to detail and data accuracy
• Strong communication skills, both verbal and written with a professional phone manner
• Ability to manage high volumes of work and prioritise effectively
• Ability to learn quickly and adapt to new systems
• Proven reliability and strong team collaboration skills
• Current National Police Clearance (mandatory)

THE ROLE | You will play a key role in supporting a Service Desk team within a shared services environment. Key responsibilities include:
• Provide timely and high-quality front-line customer service via phone and email
• Grant user access and resolve functionality issues across systems including Basware, CHRIS21, HR21 and Masterpiece
• Support Purchase Card Expense Management (EMS) and ANZ Transactive
• Assist with administrative tasks including tenders, contracts, and system support activities
• Run reports and support internal processes within the Service Desk environment
• Liaise with a wide range of stakeholders to provide timely support and resolve queries
• Maintain accurate records and ensure process compliance
• Work collaboratively to meet team targets and deadlines in a busy environment

THE CLIENT | A South Australian Government environment offering a supportive and collaborative team structure, delivering essential business support services across government agencies. This is a high-volume Service Desk environment with strong systems, structure, and team culture.

TR3 RECRUITMENT | We are a boutique firm specialising in the provision of tailored recruitment and consulting services. Our primary objective is to provide the best possible service to our candidates and our clients, whilst upholding our driving principles of sustainability, mutuality and trust.

Interested? Click ‘Apply’ now, or for a more detailed conversation contact one of our team

If this one isn’t for you, but you know someone who would be perfect, refer them for a cash bonus. Please check our website for more details.

TR3 Recruitment is committed to fostering a culture that embraces and values diversity and inclusion. Applicants of all ages, people with a disability and/or Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.