ASO4 Customer Service Officer | Adelaide, CBD

Are you an organised administrator who enjoys coordinating enquiries, managing competing priorities and ensuring nothing falls through the cracks? This opportunity will see you support a busy external enquiries function within a large South Australian organisation.

YOU | You’ll bring strong administration, coordination and stakeholder communication skills, together with a highly organised and proactive approach. You will also have:

* Experience managing enquiries, requests or shared workflows
* Strong written and verbal communication skills
* Excellent attention to detail and accurate recordkeeping
* The ability to assess, prioritise and distribute incoming requests
* Confidence managing deadlines and following matters through to completion
* A proactive approach to identifying and improving processes

THE ROLE | Working closely with internal teams and external stakeholders, you will coordinate incoming enquiries and ensure they are accurately recorded, appropriately distributed and responded to within required timeframes. Responsibilities include:

* Recording all incoming enquiries in the External Enquiries Log
* Assessing requests to ensure the required information has been provided
* Prioritising and distributing enquiries to the appropriate team
* Tracking enquiries from receipt through to completion
* Maintaining accurate and current enquiry records and status updates
* Recording written and verbal contact from internal stakeholders
* Monitoring deadlines and supporting the achievement of service KPIs
* Identifying workflow inconsistencies and proposing practical improvements

THE CLIENT | Our client is a large South Australian organisation providing essential services to the community. You’ll join a busy, collaborative environment where accuracy, responsiveness and strong stakeholder service are highly valued.

Interested? Click ‘Apply’ now or contact our team for a confidential discussion.

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TR3 Recruitment embraces diversity and inclusion. Applicants of all ages, people with disability, and Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply. Please advise us of any support or access requirements when applying.